Univar exceeds customer delivery targets and fleet cost thanks to Prohire’s outstanding service

Leading global chemical and ingredient distributor, Univar Solutions urgently required a fleet provider to replace its ageing and inefficient tractor units.

Prohire won Univar Solutions’ tender and has since supplied 22 fuel-efficient DAF New Generation XG’s which are delivering 8% fuel savings. Since working with Prohire, Univar Solutions’ on-time delivery target of 95% has consistently been exceeded, often achieving 98%, 99% and 100% of deliveries on time each month. Univar Solutions UK was named ‘Fleet of the Year’ at the Fleet News Awards in 2023.

Prohire has become a trusted partner for Univar Solutions, with more tractor units ordered since the initial tender.

Challenges

In 2021, Univar Solutions needed to replace its ageing tractor units which were end-of-life and suffering from poor fuel consumption and a high level of off-road time.

The tractor units are part of Univar Solutions’s mixed fleet which works 24 hours a day, five days a week, distributing chemicals nationwide, including essential components for the pharmaceutical industry. Each vehicle, on average, clocks up 175,000km per year.

Univar Solutions was looking for a new fleet provider to work with them to hit their 95% on-time delivery target and achieve its 2050 Net Zero goal. Univar Solutions required a sustainable solution, and quickly. Prohire, who were recommended to Univar Solutions by DAF range supplier Lancashire DAF, tendered for the Univar Solutions tractor contract as one of three providers.

Solution

Since winning the tender, Prohire has sourced 22 brand new tractor units (DAF New Generation XG’s) for Univar Solutions. The new fleet of units are the latest, most modern and fuel-efficient tractor units in the UK and Europe and are delivering 8% fuel savings.

Prohire worked closely with Lancashire DAF to secure the vehicles, have them branded with new design livery and delivered to Univar Solutions within a tight schedule.

Prohire was the only provider to agree to work with Univar Solutions to achieve its delivery targets for customers. Since the companies have worked together, Univar Solutions’s on-time delivery target of 95% has been consistently exceeded, often achieving 98%, 99% and 100% of deliveries on time each month.

Univar Solutions UK was named ‘Fleet of the Year’ at the Fleet News Awards in 2023.

Prohire also supplied specialist equipment fitted on the vehicle to allow Univar Solutions to complete both high and low pressure deliveries from its fleet of road tankers or mini-bulk tanks.

As part of Prohire’s commitment to customer service, the Univar Solutions team has regular calls with their dedicated account manager as well as a monthly review with the company. This includes Prohire’s EV and alternative fuels division, ProGreen, advising which new technologies are suitable for the Univar Solutions fleet and supporting the company on its efficiency and sustainability journey.

Included in the contract is a replacement vehicle to cover MOT, breakdowns and VOR.

Results

  • 22 new vehicles supplied in line with Univar Solutions’ fleet replacement programmee
  • On-time delivery target of 95% consistently exceeded, often achieving 98%, 99% and 100% of deliveries on time each month
  • Dedicated point of contact for Univar Solutions means if any issue arises it is resolved quickly and the fleet is kept on the road
  • Replacement vehicle covers MOT, breakdowns and VOR, thus keeping the Univar Solutions fleet on the road

Prohire beat their competitors in a number of areas to support our business. Our tender process wasn’t all about cost, it was about value. We’re not after the cheapest, we’re after the best. We’re willing to pay for great service as long as we get it and, with Prohire, we get it.

They’re not the cheapest or the most expensive, but they offer the best service by far. Put it this way, when we needed more tractor units we didn’t put it out to tender, we ordered them from Prohire as we knew they would provide the best service and their costs were in line with their previous tender submission.

We know Prohire wants to help us achieve our business goals. They understand our business and that, for us, the cost of a vehicle being off the road is higher than the cost of the repair. Prohire always gets the job done.

We have a dedicated account manager, who we speak to weekly, and all of the directors are involved and know us and our business. Prohire understands our sustainability targets and proactively suggests ways they can help, such as letting us try out new vehicles and technologies.

We look forward to continuing to work with Prohire, they are a hugely valued and trusted partner for Univar.

Mark Woodworth, Univar Solutions’ Transportation Director EMEA

Prohire manages Lindab’s multi-site national fleet, increasing vehicle up time and fleet efficiency

Ventilation and indoor climate system solutions developer,manufacturer and distributor Lindab, was left with an ageingfleet of 35 vehicles when its existing supplier exited the UK.

Prohire sourced and supplied brand new vehicles, including a bespoke build, on full contract hire and in line with Lindab’s replacement programme.


Pre-contract hire vehicles were provided to support Lindab whilst their new fleet was in build, enabling Lindab’s 22 branches to remain highly utilised and operational avoiding further unnecessary downtime and cost.


More vehicles are on order from Prohire which now manages Lindab’s multi-site national fleet.

Challenges

When its existing supplier exited the UK, Lindab’s fleet was automatically transferred to another fleet provider. Lindab was left with an ageing fleet of 35 vehicles comprising of different asset types including 3.5-tonne curtainside vans and 6×2 44-tonne articulated tractor units. The fleet was experiencing higher levels of breakdowns and VOR events.

Lindab was unhappy with the service provided by its new provider and the long lead times quoted to replace its current fleet.

Lindab was struggling to find a provider it could trust with its fleet requirements. It also wanted to increase vehicle up time and fleet efficiency. Lindab was also seeking a company that could provide additional vehicles and trailers to support its peak requirements.

Solution

Thanks to Prohire being proactive, and its agility in the market, Prohire had available stock and was able to source and supply brand new 3.5-tonne Mercedes chassis and brand new 3-star rated 6×2 DAF XF480 New Generation 44-tonne tractor units on full contract hire and in line with Lindab’s replacement programme. The 3.5 tonne curtainside vans were a bespoke build to Lindab enabling it to carry the required lengths of product to its customers nationwide.

In addition to providing brand new vehicles, Prohire was able to supply pre-contract hire vehicles whilst their new vehicles were on order and in build. This alleviated the breakdowns and VOR of Lindab’s current fleet and, crucially, enabled Lindab’s 22 branches to remain highly utilised and operational avoiding further unnecessary downtime and cost.

The four 6×2 DAF XF480 New Generation tractor units and 19 Mercedes Sprinter 3.5 tonne curtainside vans with bespoke bodies have been supplied on full service contract hire. All vehicles have been painted in Lindab’s striking blue livery and include names for each vehicle.

To improve efficiency, the new vehicles have been fitted with Geotab telematics which allow Lindab to monitor fleet driver behaviour, vehicle performance, journey planning and downtime. Included in the contract is a replacement vehicle to cover MOT, breakdowns and VOR. Prohire also provide full tyre management services including replacement tyres within the contract.

More vehicles are on order from Prohire which now manages Lindab’s multi-site national fleet. The two companies have built a collaborative partnership and the next stage of the journey will be looking at supporting Lindab’s sustainability strategy and their transition across to electric vehicles.

Results

  • 23 new vehicles supplied in line with Lindab’s fleet replacement programme
  • Pre-contract hire vehicles provided to support Lindab whilst their new fleet is in build
  • Fleet management services provided by Prohire help improve efficiencies
  • Lindab has been supported through the dehire process by Prohire’s Fleet Logic Accident Management Team to minimise damage and repair costs

We have been blown away by the team at Prohire, who are passionate to making a difference when it comes to our fleet and have become a valued and trusted part of our team.

Prohire are agile and responsive, making quick decisions and using their expertise to help our fleet to be the best it can be. Our fleet is now more efficient than ever and thanks to Geotab, downtime is minimised.

Their ability to supply pre-contract hire vehicles whilst our new vehicles were on order has been crucial in ensuring we can continue to deliver the high standards of service that our customers expect.

Prohire are brilliant at communicating proactively with us rather than waiting for us to contact them. They keep us updated and don’t just disappear like previous suppliers. We speak to the same people regularly and we’ve built great relationships with the Prohire team.

Prohire come up with brilliant solutions and offer a high level of support. I would highly recommend them.

Chris Trapps, Lindab’s National Project Manager

We are delighted to partner with Lindab and become their preferred and trusted supplier of contract hire and fleet management solutions. We are an agile business, flexible in our approach and, more importantly, we listened to Lindab’s requirements and were able to provide the solutions they were looking for. We look forward to working with Lindab over the coming years.

Steve Williams, Group Sales Director at Prohire

Mayor cuts the ribbon at Prohire’s new Tunbridge Wells workshop

Following a six-figure investment in its depot at Tunbridge Wells, leading provider of sustainable commercial vehicle hire and fleet management solutions, Staffordshire-based Prohire, has expanded its operations in the south and into London by unveiling a brand new workshop.

The Mayor of Tunbridge Wells, Councillor Hugh Pattison, did the honours at the official opening of the new workshop by cutting the ribbon. He was joined by representatives from Prohire, including eight new colleagues recruited for Prohire South, tripling the size of the firm’s workforce at Tunbridge Wells.

Key to the depot, which offers the full rental process from on to off hire, is the new Vehicle Maintenance Unit (VMU), which includes Prohire’s workshop along with two mobile technicians who can now service customers’ vehicles on the road or off-site. The team, led by newly recruited branch manager Ashley Bourne, can maintain the full asset class of vehicles, minimising vehicle off road and down time.

The Tunbridge Wells depot will also support Prohire’s alternative fuels division, ProGreen, which was launched in 2021 to support customer’s Net Zero ambitions by decarbonising fleets via the deployment of high-performing, reliable, zero-emission vehicle technology.

The Mayor of Tunbridge Wells, Councillor Hugh Pattison, said: “Prohire’s investment into the town is creating lots of opportunities for local people which is fantastic. It’s inspiring to hear about Prohire’s commitment to helping businesses to achieve Net Zero through alternative fuel vehicles and other alternative fuels. They are a real asset to Tunbridge Wells and I’m delighted to open their new workshop.” 

Gary Banister, Group Operations Director at Prohire, said: “This is a significant development for Prohire and our valued customers, offering those based in the south an enhanced service delivered by our talented team. It’s fantastic to grow the team in Tunbridge Wells, creating eight new roles and boosting local employment, with further expansion to come.

“A leading part of the proposition is the investment into ProGreen as we continue to lead the charge in sustainable vehicle hire. Our team will use, maintain and manage alternative fuel vehicles as the move to alternative fuels, as the drive towards Net Zero continues at pace.”

Headquartered in Stoke-on-Trent, Staffordshire, and employing over 80 people, Prohire provides nationwide commercial vehicle rental and long-term vehicle contract hire, together with fleet maintenance, accident repair management, and fleet compliance to customers across the UK.

The Mayor of Tunbridge Wells, Councillor Hugh Pattison, cuts the ribbon to open Prohire’s new workshop

Prohire achieves iso 14001 accreditation

Prohire, a leading provider of sustainable commercial vehicle hire and fleet management solutions, has achieved the internationally recognised environmental management standard, ISO 14001, a key objective of its ESG strategy.

Following an independent audit, Prohire’s environmental management system meets the requirements for ISO 14001. The standard helps organisations improve their environmental performance through more efficient use of resources and reduction of waste. ISO 14001 also includes the need for continual improvement of an organisation’s systems and approach to environmental concerns.

Organisations are also assessed to ensure the increased prominence of environmental management within the organisation’s strategic planning processes, greater input from leadership and a stronger commitment to proactive initiatives that boost environmental performance.

Jay Edwards, chief operating officer at Prohire, said: “We have worked extremely hard to achieve ISO 14001 accreditation which is key to our commitment to sustainable vehicle hire through reducing our carbon, water and waste footprints as well as those of our customers, particularly through our alternative fuels division, ProGreen.

“Achieving this standard ensures that Prohire meets environmental regulations by improving efficiency whilst demonstrating our ongoing commitment to improving our environmental performance.

“The accreditation provides a framework for a systematic and integrated approach for all employees, which allows the environmental management system to become part of the fabric of our business. Through the implementation of this standard, we are already seeing increased employee engagement that aligns with our ongoing ESG plans.”

The accreditation is the result of a process taking over six months led by Prohire’s asset finance & training manager, Arlene Steele, which involved a GAP Analysis, Stage 1 and Stage 2 assessments. Prohire has formed a team of key colleagues with a passion for the delivery of the company’s ESG initiatives who meet regularly to drive forward its environmental, social and governance agenda.

Jay Edwards, chief operating officer at Prohire

Jo Gideon mp visits Stoke-on-Trent-based Prohire with a focus on how private equity is driving growth and a focus on sustainable vehicle hire and alternative fuels

Prohire has welcomed Jo Gideon, MP for Stoke-on-Trent Central, to its headquarters in the city to learn how private equity and investment is helping drive growth and fuel its ambition to lead the charge in sustainable vehicle hire.

Since 2018, when NorthEdge Capital acquired a majority stake in Prohire via a management buyout, the leading provider of commercial vehicle hire and fleet management solutions has grown exponentially. The company now employs over 80 people across its head office in Stoke-on-Trent and depot in Tunbridge Wells and has invested in a new Vehicle Maintenance Unit (VMU) at each site.

Jay Edwards, chief operating officer at Prohire said: “Private equity investment supports and helps SMEs to grow and thrive, transforming high-potential businesses. NorthEdge take a partnership approach, working with the management team to achieve our aspirations and goals. Thanks to NorthEdge’s backing we’ve been able to invest in local people, systems and sustainable infrastructure which will allow us to achieve our potential at a faster pace than we could do alone.”

In 2021, Prohire launched its sustainable vehicle hire and alternative fuels division ProGreen to support its customers in achieving their Net Zero ambitions by decarbonising fleets via the deployment of high-performing, reliable, zero-emission vehicle technology. ProGreen supported over 450 businesses to develop their fleet ESG strategy in 2022.

Through ProGreen, Prohire has added electric, hybrid, and connected vehicles to its fleet. Over ten per cent of new vehicles deployed by Prohire in 2022 featured an alternative technology in 2022, with a target to increase this to 30 per cent in 2023.

Pat Skelly, CEO at Prohire, said: “It was a great pleasure to host Jo at Prohire and show her what we’ve been able to achieve in the last five years thanks to the investment by NorthEdge Capital. It’s an exciting time for the Prohire Group as the business grows, particularly in the areas of sustainable vehicle hire and alternative fuels.

“We were able to discuss the part we’re playing in helping the Government reach its Green Industrial Revolution deadline and Net Zero targets. We also talked about being a proud employer in Stoke and our commitment to finding and training new talent from the local community, particularly for highly skilled technical roles.”

Jo Gideon, MP for Stoke-on-Trent Central, said: “I was genuinely impressed by my visit to Prohire. Witnessing their remarkable growth and sustainability efforts was inspiring. Their dedication to local employment and their alignment with the government’s Net Zero targets are truly commendable. Prohire serves as a shining example of how private equity can drive positive change and bolster thriving businesses within our community.”

Michael Moore, director general of the British Private Equity & Venture Capital Association (BVCA), said: “The BVCA are delighted to have facilitated a visit to Prohire for Jo Gideon MP, who has been able to witness first-hand how this fantastic business can, and is, playing a leading role in providing sustainable vehicle hire”.

“Prohire is one of many examples of how private equity and venture capital are supporting businesses to invest and grow”.

Established in 1997, Prohire supplies nationwide commercial vehicle contract hire and fleet management solutions to organisations in the foodservice, catering, chilled food, pharmaceuticals, building products, leisure retail and brewing, office supplies and waste management sectors, as well as specialist logistics companies and own account operators.

Prohire expands operations team to drive continued growth

Prohire, a leading provider of commercial vehicle hire and fleet management solutions, which is based in Stoke-on-Trent and has a depot in Tunbridge Wells, has made four new appointments to its operations team, along with one promotion, as part of its ambitious growth strategy.

To further expand its operations in the south and into London, Prohire has recruited Ashley Bourne as depot operations manager in Tunbridge Wells. Joining from Redde Northgate where he was branch manager for five years, Ashley will have 50 valued accounts to manage as well as run the day-to-day operations of the depot which involves the full rental process from on to off hire.

Kane Bowden, who has over 20 years’ experience in the commercial vehicle hire sector, most recently at Enterprise, joins Prohire as national account development manager responsible for the growth and share of key customers including Bunzl, Vow, Speedy, Greencore and Unipart.

Hannah Ridgway has been promoted to operations manager for the fleet compliance and administration department, the latest in a series of promotions for Hannah who joined Prohire nine years ago in a temporary administration role. As well as providing direction and support to the team, Hannah’s new role will enable her to focus on process development in areas of emerging technologies such as AI.

Joining Hannah as operations manager for technical services is Wayne Pheasey, previously regional fleet maintenance manager (Northwest) at Ryder LTD. Wayne’s new role will see him driving day-day activities and strategies, whilst building key customer relationships and contacts. Wayne will support his leadership team to enhance the delivery of front-line technical customer service in line with best-in-class standards.

The new technical services team leader at Prohire is Jason Downes. He will be responsible for a ten-person team which manages the day-to-day defect and breakdown management, vehicle off road uptime, cost control and authorisation and customer service. Jason joins Prohire from TIP trailer services where he was a customer service specialist managing damage and maintenance repairs on 3,500 Amazon trailers.

Commenting on the expansion of the team, Gary Banister, group operations director at Prohire, said: “I’m delighted to welcome these talented and experienced individuals to the team, and to congratulate Hannah on her promotion. These roles have been created as part of our ambitious growth strategy which will see further recruitment in the coming months.

“Our business success is built on customer relationships and, as part of our operations team, Kane, Ashley, Hannah, Wayne and Jason are united in providing world-class customer service and building excellent relationships with our valued clients across a wide range of business sectors.”

Established in 1997, Prohire supplies nationwide commercial vehicle contract hire and fleet management solutions to organisations in the foodservice, catering, chilled food, pharmaceuticals, building products, leisure retail and brewing, office supplies and waste management sectors, as well as specialist logistics companies and own account operators.

Based in Stoke-on-Trent and employing over 80 people, Prohire provides commercial vehicle rental and long-term vehicle contract hire, together with fleet maintenance, accident repair management, and fleet compliance to customers across the UK.

Prohire colleagues shortlisted for inspirational woman of the year award

Prohire colleagues, Anita Van Schaik and Michelle Miles, have been shortlisted for the inaugural Inspirational Woman of the Year Award at TCS&D 2023, the UK’s Cold Chain Awards in conjunction with the Women in Cold Chain (WiCC) initiative. The Cold Chain Awards celebrate the companies, services and people that are keeping the temperature controlled supply chain moving.

Anita Van Schaik is the lead sales professional at Stoke-on-Trent-based Prohire, a leading provider of commercial vehicle hire and fleet management solutions. Michelle Miles is the head of Prohire’s alternative fuels division, ProGreen, which was launched in 2021 to support Prohire’s customers in achieving their Net Zero ambitions by decarbonising fleets via the deployment of high-performing, reliable, zero-emission vehicle technology.

Pat Skelly, chief executive at Prohire, said: “Michelle and Anita deserve this recognition for their contribution to Prohire and to the wider industry. They are leaders in their respective fields and have much in common in terms of a customer-centric mindset, vast industry expertise, and a commitment to both empowering women in the cold chain sector and fostering a culture of inclusivity and diversity within Prohire.”

Under Michelle’s leadership, ProGreen has successfully introduced cutting-edge alternative fuel vehicles into the Prohire fleet, replacing traditional diesel-powered vehicles. This transition has reduced carbon emissions, improved operational efficiency and reduced noise pollution in urban areas.

Anita consistently surpasses targets which contributes significantly to Prohire’s growth. Her ability to build and maintain strong relationships with key clients coupled with her deep understanding of the cold chain industry have been instrumental in the company’s success.

Michelle Miles, head of ProGreen, said: “I am proud and humbled to be shortlisted for the Inspirational Woman of the Year Award at TCS&D 2023. Every day I get to play my part in fleet sustainability, which is incredibly rewarding and crucial in helping our clients achieve their Net Zero ambitions. I hope that this award will inspire more women to consider a career in the cold chain industry.”

Anita Van Schaik, lead sales professional at Prohire, said “To even be considered for the Inspirational Woman of the Year Award for Women in Cold Chain let alone make the short list is something I never expected. I am unbelievably grateful to all who have taught me about transport since graduating university, whether that be suppliers, mentors or colleagues.”

The purpose of the Women in Cold Chain (WiCC) initiative is to encourage female school leavers and university graduates, as well as women from other sectors to consider exploring a career in the temperature-controlled storage and distribution industry, which is traditionally very male dominated. The winner of the Inspirational Woman of the Year Award will be announced at TCS&D 2023, the UK’s Cold Chain Awards, on Thursday 21st September at the Midland Hotel in Manchester.

Prohire publishes first annual ESG report

Prohire, a leading provider of commercial vehicle hire and fleet management solutions, has published its first annual ESG (environmental, social and governance) report which sets out its commitment to sustainable vehicle hire through reducing the carbon, water and waste footprints of the company and its customers.

Prohire launched its sustainable vehicle hire and alternative fuels division ProGreen in 2021 to support its customers in achieving their Net Zero ambitions by decarbonising fleets via the deployment of high-performing, reliable, zero-emission vehicle technology. This includes advising customers from sectors including foodservice, catering, chilled food, pharmaceuticals, building products, leisure retail and brewing, office supplies and waste management on their respective commercial fleet sustainability programmes. In 2022 ProGreen supported over 450 businesses to develop their fleet ESG strategy.

Through ProGreen, Prohire has added electric, hybrid, and connected vehicles to its fleet with over ten per cent of its new vehicles deployed being of an alternative technology in 2022, with a target to increase this to 30 per cent in 2023. Prohire has also committed to achieving the environmental management standard ISO 14001 in 2023.

Last year Prohire, which is based in Stoke-on-Trent and employs 80 people, invested in an in-house training centre to ensure its teams have the learning experiences necessary to support customers in the legislative and technological commercial vehicle fleet plans. The company also invested in mental health first aider training for team members. During 2023 Prohire will launch a community volunteering project and develop and launch an apprentice strategy.

Pat Skelly, CEO at Prohire, said: “We’re proud of the strides we’ve made with our ESG strategy since its inception in 2021 as part of our commitment to leading the charge as the UK’s most trusted provider of sustainable vehicle hire. Our inaugural ESG report showcases our commitment to sustainability, employee well-being, and responsible corporate governance and provides the framework to our ambition to reduce both our own and our customers carbon footprint through the deployment of highly efficient vehicle technology via our alternative fuels division, ProGreen.

“At Prohire, we’re all about creating an environment where highly motivated teams with the right skills, operating in a business who cares passionately about respect, opportunity and community, work towards delivering our business ambitions.

“The progress we have achieved to date in reducing the carbon and waste footprint of our business, as well as supporting our customers in their sustainability journeys has been significant but we recognise there is more to be done in achieving the stated government emissions reduction targets. We’re excited to continue on our journey toward a better, more sustainable future.”

Prohire has formed a team of key colleagues with a passion for the delivery of the company’s ESG initiatives who meet regularly to drive forward its environmental, social and governance agenda.

Other initiatives which Prohire is rolling out in 2023 as part of its ESG strategy include carbon literacy training for colleagues, reducing business travel by 25 per cent, reducing waste to landfill and paper usage by 50 per cent by the end of the year, reengineering Prohire’s vehicle tyre supplier base to increase sustainable disposal and eliminate waste, the installation of new efficient lighting throughout the company’s HQ and increasing charging infrastructure throughout locations in the UK.

Pat Skelly, CEO at Prohire